OTRS - Adding new columns to customer database

Finding proper documentation on OTRS has been difficult for me so far. Maybe the reason behind this is, OTRS supports tons of great features...Read more »

OTRS Tuning: Part 1 - Agents and Roles

I'm attaching snapshots of basic OTRS Server tuning. OTRS is highly customizable, and I would recommend you to explore the application t...Read more »

OTRS on CentOS 6: Setting up the System

In this post, we will be discussing about setting up OTRS, an open source helpdesk/ticketing system. It is a web based application, which is...Read more »