Wednesday, November 21, 2012
2:11 PM

OTRS Tuning: Part 4 - Managing Responses

We can set a couple of predefined responses that may be used while responding to tickets, so that we don't need to type the same thing over and over again. For example, I have created two responses - one for updating tickets and one for closing tickets.

Overview: Response (Admin > Responses)

New Response: Update
New Response: Close


Assign Response to Queue (Responses <-> Queues

Assign Response to Queues

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