OTRS Tuning: Part 5 - Customers

OTRS has its own database for managing customers. Yet another great feature.

Adding new customer

Whenever a ticket is created, a mail is automatically sent to the email address of the customer. Moreover, the customer has a portal through which he can raise new tickets, view open tickets as well as view history of closed tickets.

The customer portal can be accessed using the link

http://IP/otrs/customer.pl

Customer Portal