OTRS Tuning: Part 4 - Managing Responses

We can set a couple of predefined responses that may be used while responding to tickets, so that we don't need to type the same thing over and over again. For example, I have created two responses - one for updating tickets and one for closing tickets.

Overview: Response (Admin > Responses)

New Response: Update

New Response: Close

Assign Response to Queue (Responses <-> Queues

Assign Response to Queues