Wednesday, November 21, 2012
Home » OTRS Managing Ticket States » OTRS Tuning: Part 4 - Managing Ticket States
Hasan B
2:15 PM
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OTRS Tuning: Part 4 - Managing Ticket States

A wonderful feature about OTRS is that we can actually create different states for tickets as our requirements. The steps are really easy.


Admin > States

Overview: Ticket States
Posted by Hasan B at 2:15 PM
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